Emerald House, Croydon

There are a number of ways residents  can learn more about Emerald House. In addition to the information provided through leaseholders & letting agents, the noitices displayed inside the building, the hard copy information we deliver, and the concierge there are also a number of electronic options available.

Complete this form, if you wish to:

• Register for the building portal to access key information on the building and to receive building updates via email;
• Access the building's golden thread documentation; and / or
• Register if you need additional assistance in an emergency evacuation

You can also Report a building safety issue 

And Read the Residents' Engagement Strategy

By registering for the building portal, you will be able to access important building information such as information on collection of the bins, parking, cleaning, concierge hours etc and we will also be able to alert you if there is something important happening eg. if the hot water supply will be affected.

Fill in this form and we will send you an invitation to join the portal

The golden thread is a collection of documents that enable you to understand this building's safety. It is regularly updated to ensure it reflects the building's design, construction, conversion and maintenance. You can request a link to access the Golden Thread by completing this form. 

If you consider you have additional needs, you are encouraged to self-identify your needs to the management of the building. Please contact us so we can better understand your needs and explore whether we need to complete a person-centred fire risk assessment and complete a Personal Emergency Evacuation Plan (PEEP). You can complete this form, email us emerald.house@eppcs.co.uk or get a from the concierge

We want residents to play effective role in making sure your building is, and remains, safe. This includes identifying and reporting hazards that may impact on the safety of the building, and meeting responsibilities to ensure your safety and that of your neighbours. 

If you see anything that could cause a fire, worsen the spread of fire, cause parts of the building to collapse or affect the structure of your building then please let us know so that we can respond to the issue. This may include reporting the smell of something burning, loose wiring in the communal areas, a fire door not closing, or structural issues. 

You can do this through the concierge, complete this form, phone or email  emerald.house@eppcs.co.uk

We want to to engage with you as residents. And in high-rise buildings like Emerald House, it is particularly important that we engage with you. We asked residents of Emerald House how they would like to be engaged with. You told us you would like to have information available in the lobby and online. We have set out a Residents' Engagement Strategy setting this out in more detail.  Click here to read the strategy.