Emerald House, Croydon

Welcome to the Emerald House, Gateway Portal. Here you can:

• Register for the portal
• Read a draft of the Residents' Engagement Strategy
• Leave feedback on the Residents' Engagement Strategy
• Register if you need additional assistance in an emergency / evacuation
• Report any concerns you have about building or fire safety

By registering for the residents' portal you will be able to access important building information such as information on collection of the bins, parking, cleaning, concierge hours etc and we will also be able to alert you if there is something important happening eg. if the hot water supply will be affected.

Fill in this form and we will send you an invitation to join the portal

We want to to engage with you as residents. And in high-rise buildings like Emerald House, it is particularly important that we engage with you. We have drafted a Residents' Engagement Strategy setting out how we would like to engage with you. Please do read it and let us know what you think. It is in draft form, because we want to hear your views.  Click here to read the strategy. 

A paper copy of the strategy will also be distributed through every letter box. 

To give us your feedback please complete this form, email us on emerald.house@eppcs.co.uk or post your response through the concierge's letter box in the lobby.

If you consider you have additional needs, you are encouraged to self-identify your needs to the management of the building. Please complete a Personal Emergency Evacuation Plan (PEEP) so we understand your needs. Or contact us and we can help you complete it. You can complete this through the portal, email us emerald.house@eppcs.co.uk or get one from the concierge

We want residents to play effective role in making sure your building is, and remains, safe. This includes identifying and reporting hazards that may impact on the safety of the building, and meeting responsibilities to ensure your safety and that of your neighbours. 

If you see anything that could cause a fire, worsen the spread of fire, cause parts of the building to collapse or affect the structure of your building then please let us know so that we can respond to the issue. This may include reporting the smell of something burning, loose wiring in the communal areas, a fire door not closing, or structural issues. 

You can do this through the concierge, via the portal, phone or email emerald.house@eppcs.co.uk