Residents' Engagement Strategy park rise

Fire Safety and Resident Engagement

The Government has introduced legislation to ensure that all residents have more knowledge about fire safety in the buildings where they live and also that you can be more actively involved in building and fire safety matters in your home. 

Our Resident Engagement Strategy (“RES”) document is on this page. It provides you with details of what you can expect to be consulted on regarding building safety, how you can participate, including how you can report any concerns on safety. 

There is now a dedicated fire safety notice board in the lobby. Please ensure you read all the notices posted on the fire safety notice board. We will update it regularly.

We have also introduced a residents’ portal. You can register for the residents' portal by completing this form. The QR codes are also displayed on the fire safety notice board in the lobby. All the important fire safety related documents like for example, fire risk assessments and fire equipment maintenance schedules for the building will be uploaded to the portal making them all accessible. As explained in the RES below, we will keep you updated through the notice board and portal.

This document has been prepared to provide all residents with information about their building and how they will be consulted about building safety. 

The detailed aims of this strategy are outlined in section four of this document. The overall aim is to establish open communication with all residents and provide them with the tools to empower them to be actively involved in building and fire safety matters in their home. 

The document provides residents with details of what they can expect to be consulted on regarding building safety decisions and how they can participate. 

Understanding

We acknowledge that not all residents will speak English as a first language. Communications will be sent with access to a translation tool via a QR code. This will allow residents to read communications in their chosen language, should it not be English.  

To access the tool, please click here for Android or Apple 

Where residents have any other additional requirements that will assist with your understanding of this strategy, you can contact the relevant team to discuss your needs. Contact details of all relevant parties are provided within section nine of this policy. 

The below provides a summary profile of the building, the residents and management of the building.

•  Principal Accountable Person (PAP) -     Park Rise (73 Seymour Grove) RTM Company Limited parkrsie.rtm@gmail.com 
•  Resident Profile -  There is a mix of resident owners and tenants within the building. There are no identified language barriers within the resident profile. 
•  Assistance Requirements -   Those with additional needs are encouraged to self-identify their needs to the management of the building. Each occupant is able to complete a Personal Emergency Evacuation Plan (PEEP) for their individual needs. You can do this by contacting the Property Manager for the building.  There are no occupants currently that have identified additional needs for evacuation.  
•  Engagement Profile -   Park Rise has a residents’ portal. The primary method of communication will be via the notice board in the lobby and through the residents’ portal. There will be a push to encourage use of the portal by all residents. 
•  Number of floors above ground -   9 floors
•  Building Height -  27 metres 
•  Number of Apartments -      96 (including 2 triplex units and 1 duplex unit)
•  Development Profile -    The building is a 10-storey building with two staircases (North and South) that run from the ground to the 9th floor. On the 9th floor, the staircases are linked to each other via the lift lobby and an external walkway. On all other floors, the staircases are linked by an internal corridor. At the head of each staircase, there is an automatic opening vent (AOV) to the roof and each internal corridor is provided with an AOV that opens into a smoke shaft. The 9th floor lift lobbies are provided with an AOV but the lower floor lift lobbies are not automatically ventilated. There is a fire alarm system that covers the communal areas and also extends to the flats. A dry riser is also provided at each end of the building, on the staircase in the North end and in the lift lobby at the South end. A Firefighting lift is provided at the North end of the building and there is also a passenger lift on the South end. The lift landings are located in the lobbies off the staircase. 

Introduction

This engagement strategy has been developed for residents to make clear how they can engage with building safety matters within their homes. 

This engagement strategy has been developed on behalf of the Principal Accountable Person (“PAP”) for the building, in line with the requirements of the Building Safety Act 2022.

Aims

This Residents Engagement Strategy outlines the ways in which we will enable residents to be involved in building safety decisions and to inform residents about building safety decisions.

Its purpose is to:

● Provide understanding of the responsibilities for the safety of residential buildings

● Provide a stronger voice for those living within residential buildings

● Give oversight to the regulator regarding the engagement with residents regarding the safety of their homes

● Build and maintain trust with residents

Review of this Strategy

This document will be reviewed in line with the requirements of the Building Safety Act 2022 together with subsequent Regulations and other legislative changes. 

It will be reviewed:

● After every consultation of the strategy

● At least every two years

● After a mandatory occurrence report

● After the completion of any significant material alterations to the building

● If after review, engagement levels are not considered satisfactory

It is acknowledged that this strategy will be a live document and may be reviewed at any point that is considered necessary, documented within the version control table within section one of this document. 

Communication and Engagement

AMC Chartered Surveyors & Property Consultants, on behalf of the PAP, will use various ways to communicate with residents. The method and frequency of communication will be dependent on the information being disseminated. 

A copy of this strategy will be made available to all residents.

Methods of communication may include (but are not limited to):

● Notice board

● Residents’ portal

● Email

● Text message

Arrangements will be made for those who require specific arrangements for accessibility reasons where these have been requested. 

We encourage resident involvement in decision making regarding the safety of their homes. 

Issues Affecting Fire Safety

Where significant issues have been identified that affect the building’s safety or the safety of residents, regular updates will be provided. The information shall include:

● Details of the issue(s) identified

● Any interim measures required / put in place

● If further investigation is required

● Details of the remedial works required to rectify the issue(s)

● The frequency of updates and the date when the next update will be provided

Information relating to any issues or works relating to fire or structural safety will be communicated via the notice board and the residents’ portal. 

Where emergency measures are put in place that require immediate implementation, information will be provided to residents within 24 hours.

Clarity And Accessibility Of Information

Residents will be proactively provided with information they need to help them understand the general precautions in place that keep their homes safe. Information that will be provided as standard include:

● The general fire precautions in place to prevent fire

● Fire safety arrangements for their homes, including the evacuation arrangements, or changes to them 

● Information that will assist residents with managing the risk of fire in their homes

● Details of how to report fire or other building safety concerns 

● The roles and responsibilities and contact details of those involved in the management of their homes

In addition to the information that will be proactively shared with residents, additional information will be shared on the residents’ portal:

● Details of the current fire risk assessment, including date, significant findings and any recommendations. 

● Fire protection measures in place for the building, and inspection schedule

● The fire strategy for the building

The Building Safety Regulator (BSR) has started a campaign to inform residents about safety in high rise buildings, what the responsibilities of the Principle Accountable Person (PAP) are, along with what residents can do to keep them safe. For more information, please visit their website Your home, your safety - Making Buildings Safer (buildingsafety.campaign.gov.uk) 

This strategy outlines our approach to engaging and involving residents regarding fire and building safety. 

There is a difference between building safety and the day-to-day management of a building. Whilst there may be a crossover between the two, only those issues that affect building safety will be consulted on with all residents; whereas other issues will be communicated to leaseholders only as opposed to residents.  

Residents

All residents will receive information on the development and how to access information about their building. They will also be provided with details about the fire safety aspects of their individual apartments.

All information will be provided to new residents within a maximum of 3 months of occupying the residence, with information on the fire strategy being provided immediately after notifying the managing agent of a change.

Works

Where works affecting fire safety or structural safety of the building that may cause a nuisance and are anticipated to take longer than one week, residents will be provided with information via the notice board and the residents’ portal. The information will contain details about how mitigating measures will be implemented to reduce the impact on residents. 

The information will also contain relevant details about the contractor and when they are expected to undertake the work and the times of day if known. For works anticipated to take longer than one-month, ongoing relevant updates will be provided. 

Decision Making

AMC, as managers of the development, ensure that ongoing fire safety maintenance is undertaken and are best placed to consult with both contractors and residents regarding mitigation measures, to reduce the impact on residents, arising from works. 

AMC reviews all feedback received following any consultation and advises the PAP who is ultimately responsible for agreeing the proposed approach.

The table below outlines the accountability, responsibility and support offered on decision making regarding building safety risks and information being shared. 

• Review of Feedback - Principal Accountable Person - Legally Obliged to ensure duties are undertaken. AMC Property Manager Acts on behalf of the PAP to carry out duties. And provide support and guidance to ensure effective decision making.
• Proposed Mitigation Measures - Principal Accountable Person - Legally Obliged to ensure duties are undertaken. AMC Property Manager Acts on behalf of the PAP to carry out duties. And provide support and guidance to ensure effective decision making.
• Implementation of Mitigation Measures - Principal Accountable Person - Legally Obliged to ensure duties are undertaken. AMC Property Manager Acts on behalf of the PAP to carry out duties. And provide support and guidance to ensure effective decision making.

The First Draft Of The Resident Engagement Strategy

We consulted all residents over the age of 16 on the draft resident engagement strategy in June 2025. We delivered a hard copy of the strategy with a feedback form, as well as advertising it on the Resident Notice Board and making it available electronically via a QR code and an app called BAND. The consultation was open for one month. We stated we would collate these responses and feedback to residents and this strategy reflects that period of consultation. No significant changes were identified as being required, at this time, but we will keep it under review. Further views and opinions will still be welcomed and if major changes are required we will consult with them, as residents again and consultation will be for a minimum of three weeks. 

How Residents' Views Will Be Sought and Used

The manner and timescale in which residents’ views will be sought in future will depend upon the issue on which views are being sought.

The outcome will be posted on the notice board and residents’ portal. 

The response may detail:

● The anonymised results of any surveys, votes or other responses requested

● How the results affected the scope of the issues, if the scope has changed including why it has changed

The response time will be dependent on the issues and responses. 

Works 

Where works affecting fire safety or structural safety of the building that may cause a nuisance are proposed and are anticipated to take longer than one week, residents will be provided with information via the notice board and the residents’ portal. The information will contain details about how mitigating measures will be implemented to reduce the impact on them as residents. 

The information will also contain relevant details about the contractor and when they are expected to undertake the work and the times of day, if known. For works anticipated to take longer than one-month, ongoing relevant updates will be provided. 

Consultation With Residents 

We recognise that residents may not want to be asked for their views on every decision and would rather be asked on decisions that impact them. For example, where improvement works are planned to fire safety systems or other major structural repairs that will impact them, we will discuss these elements of work with residents. Other things we may engage with residents on include, for example, the time the building contractor can start and finish work during the day. 

We may not be able to consult on everything 

Whilst we are fully committed to consulting with residents on Building Safety matters, this may not always be possible. If we identify an imminent risk, we may not be able to consult before we take action to mitigate the risk. Similarly if we are required to make a change which significantly affects our Fire Strategy eg. significant changes to the fire alarm systems or temporary / permanent changes to the evacuation strategy, we may not always be able to consult. We will however keep residents informed of any such changes as soon as reasonably practicable.

Critical Risk Management

If we need to mitigate a risk immediately, we will not seek residents’ views. However, as soon as reasonably practicable, information about the measures taken will be shared.  

Communication From Interested Parties

Should the building receive any significant communications from any of the following interested parties, details of the communication will be shared with residents:

● Fire & Rescue Services

● The Building Safety Regulator

● The Local Authority

● Organisations with legislative enforcement powers

● Government bodies

Significant communications will be considered (but not limited to):

● Confirmation of communications relating to enforcement action or improvements required under legislation

● Information that will have an impact on the fire arrangements for the building

Changes regarding relevant legislation and/or guidance 

Fire Safety Arrangements

Information regarding the fire safety arrangements for the building will be available at all times via the notice board and the residents’ portal.

The below matrix outlines who the relevant contacts for this building are and their contact details. It is always recommended that any concerns or issues regarding the site are initially raised with the property manager. However, the matrix will provide contact information for all relevant persons involved in the management of the site. 

• Principal Accountable Person -   Park Rise (73 Seymour Grove) RTM Company Limited

parkrise.rtm@gmail.com    -  Escalation of Complaints 

•  Concierge/Caretaker -  07880 174513  - Queries 
•  EPP Chartered Surveyors Property Manager -   Park.rise@amcsurvyeors.co.uk 

07783 723988  - Concerns. Site information. Suggestions & ideas 

•  Property Manager - Director -  luke@amcsurveyors.co.uk - Concerns. Suggestions & ideas. Management concerns 
• Health & Safety Team - Park.rise@amcsurveyors.co.uk - Fire or structural safety
• Complaints - admin@amcsurveyors.co.uk- Management complaints. Building safety complaints
• General Data Protection Regulation - Park.rise@amcsurveyors.co.uk  - GDPR queries and concerns
• Building Safety Regulator - Contact the Building Safety Regulator - GOV.UK   (www.gov.uk) Unresolved complaints

Tell us about a building safety risk

We want residents to play an effective role in making sure their building is, and remains, safe. This includes identifying and reporting hazards that may impact on the safety of the building, and meeting responsibilities to ensure their safety and that of their neighbours. 

If residents see anything that could cause a fire, worsen the spread of fire, cause parts of the building to collapse or affect the structure of their building then please let us know so that we can respond to the issue. This may include reporting the smell of something burning, loose wiring in the communal areas, a fire door not closing, or structural issues. 

If residents have a concern about a building safety issue, they can raise this in person through the concierge or via email on park.rise@amcsurveyors.co.uk or 07783 723988.

Should residents feel the property team has not dealt with their building safety concerns and they wish to make a formal complaint, this can be escalated to admin@amcsurveyors.co.uk 

For more information why this procedure is in place, please visit the government website https://www.gov.uk/guidance/operating-a-complaints-system-for-building-safety-in-a-high-rise-residential-building#keeping-a-record-of-relevant-complaints. 

How to raise a formal complaint about a building safety issue?

A relevant building safety complaint is a complaint specifically relating to a structural failure or the spread of fire in the building (building safety risks), or the risk thereof or the performance of the people / organisations in charge of repairing or maintaining the common part of the building. 

For more information why this procedure is in place, please visit the government website https://www.gov.uk/guidance/operating-a-complaints-system-for-building-safety-in-a-high-rise-residential-building#keeping-a-record-of-relevant-complaints. 

Building Safety Concerns can be raised directly with the property manager, over the phone, in person, or via email. Contact details for the property team are found in the table above.

AMC has a complaints handling procedure and will coordinate any complaints. It is a two-stage process. At Stage One, AMC will review and consider the complaint in full, trying to resolve the complaint to their satisfaction. At Stage Two, if the complainant is not happy with AMC’s response, they have the opportunity for the complaint to be considered independently. Any formal complaint can be sent to admin@amcsurveyors.co.uk or AMC Chartered Surveyors & Property Consultants, Elmfield House, Arrathorne. DL8 1NE

The purpose of the building safety complaints procedure is to satisfy the requirements of the Building Safety Act 2022 and to ensure that they have clear guidance on how to make a complaint about building safety matters. If they are not satisfied with the outcome of the complaint then they may Contact the Building Safety Regulator - GOV.UK (www.gov.uk) 

Privacy

 For details of how we process your data, please visit https://amcsurveyors.co.uk  

Whilst encouraged, it is not anticipated that all residents will engage with all areas of building safety. 

The engagement with this strategy will be measured via the responses to surveys we send out, informal client feedback and also resident understanding of fire safety information